Terms and Conditions

Confidentiality

All sessions will be conducted in confidence. This confidence will be maintained and applied to all records in accordance with the Data Protection Act and General Data Protection Regulation (GDPR), except in the following instances:

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• Where the patient gives consent for the confidence to be broken
• Where the doctor is compelled by a court of law
• When the patient indicates that there is a possibility of harm to themselves or others
• If at anytime the patient requires a report to be written for an agency etc. This will be discussed with the patient before the report is written. A copy of the report will be made available to the patient.

Patients should note that by signing this contract, they consent to their medical notes being shared with their GP, treating therapists (if involved with care) and administrators within Integra Psychiatry, in accordance with the Data Protection Act and GDPR.

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Sessions and Payment

• The sessions will be on an ‘as and when’ basis and these will be subject to review and renegotiation. Each session will last for up to 1 hour and will take place online, unless otherwise agreed.
• The cost of the session, inclusive of written report, is as listed in our fees section. The initial cost is payable in advance by BACS transfer (we will provide these upon your enquiry), with any additional costs being payable within seven days of receipt of the invoice. There is also the option to pay by debit/credit card. Please note that card transactions are subject to a 2.5% additional service charge.

If your sessions are covered by private medical insurance then these sessions can be invoiced directly to the insurance company, if preferred, however prior authorisation is required. The insurance company will not cover any late cancellation or failure to attend charges. You will be responsible for this charge if you cancel within 48 hours, or do not attend your session (see cancellation policy below).

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The payment for any consultation is always payable prior to the appointment. If we do not receive payment before the time of the appointment, with funds cleared into our bank, the appointment will be cancelled or postponed.

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Payment Details

Payment details will be given upon enquiry / booking.

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Cancellation policy

We understand that sometimes patients may need to cancel or change appointments. We kindly ask for as much notice as possible. Notifications can be made by phone calls, text or e-mail. If cancellations are made more than 48 hours in advance of the session, no charge will be made. Sessions cancelled with less notice, or for which the patient does not attend, will be charged at the full rate

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Out of session contact

We are contactable by telephone and e-mail, though hours of working are part-time and flexible. We may not be able to respond to your enquiry immediately.

Integra Psychiatry is not equipped to provide a crisis service or any support out of hours. If you feel like you may be at risk to either yourself or others, it is important you get the help you need in a timely manner.

- You can contact your GP, the crisis team or call 999
- Newcastle, Gateshead & Northumberland Crisis Team: 0303 123 1146

- South Tyneside & Sunderland Crisis Team: 0303 123 1145

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Personal Conduct

It is acknowledged that, at times, these sessions can bring up difficult feelings. Intimidating or aggressive behaviour will not be tolerated however and will result in termination of sessions.

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IMPORTANT - PLEASE READ

By confirming your appointment (by any method e.g. email, text, phone) with Integra Psychiatry you are agreeing to the above terms and conditions.