Frequently Asked Questions

No this isn't needed, but it can be helpful as it provides background information such as a medication history.

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Your request is triaged by a senior clinician who will assess how best to assist you. Appointments with Dr Goel are made following this triage.

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Yes, however authorisation letters and codes are required in advance of booking an appointment. 

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Please see our appointments and fees section for our current pricing.

Payments for appointments are payable in advance by BACS transfer, with any additional costs being payable within seven days of receipt of the invoice.

We accept payments by debit/credit card. Please note that card transactions are subject to a 2.5% additional service charge.

If your sessions are covered by private medical insurance then these sessions can be invoiced directly to the insurance company, if preferred, however prior authorisation is required. The insurance company will not cover any late cancellation or failure to attend charges. You will be responsible for this charge if you cancel within 48 hours, or do not attend your session (see cancellation policy below).

The payment for any consultation is always payable prior to the appointment. If we do not receive payment before the time of the appointment, with funds cleared into our bank, the appointment will be cancelled or postponed.

Please see our terms and conditions for more information.

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All sessions will be conducted in confidence. This confidence will be maintained and applied to all records in accordance with the Data Protection Act and General Data Protection Regulation (GDPR), except in the following instances:

• Where the patient gives consent for the confidence to be broken
• Where the doctor is compelled by a court of law
• When the patient indicates that there is a possibility of harm to themselves or others
• If at anytime the patient requires a report to be written for an agency etc. This will be discussed with the patient before the report is written. A copy of the report will be made available to the patient.

Please see our terms and conditions for more information.

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